Refund & Cancellation Policy

Try before you pay

Every new account starts with a 14-day free trial and no card required. If AgentPulse is not the right fit, simply let the trial end and you will never be charged.

Canceling a subscription

You can cancel any time from your billing page inside the dashboard. Cancellation stops future renewals and your access continues through the end of the period you already paid for. There are no cancellation fees and no long-term contracts.

Refunds

• 14-day money back: if you are unhappy within 14 days of your first paid charge, email us and we will refund that charge in full.
• Accidental renewals: if you were charged for a renewal you meant to cancel and have not used the service in that period, we will refund it.
• Billing errors: any duplicate or incorrect charge is refunded in full as soon as we confirm it.
• Partial months and unused seats on Team plans are not otherwise prorated, but you can reduce your seat count for the next cycle.

How to request a refund

Email support@agentpulse.biz from the address on your account with the charge date. We reply within two business days. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days, depending on your bank.